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Legal
Last updated: January 2025
At AEKE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. This policy outlines the terms and conditions for returns and refunds.
Please read this policy carefully before making a purchase. If you have any questions, don't hesitate to contact our support team.
We accept returns within 30 days of delivery for most products. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please contact our support team to initiate a return before shipping your item back.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days and a credit will automatically be applied to your original method of payment. Shipping costs are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. AEKE is not responsible for items lost or damaged in transit during return.
All returns are subject to a 10% restocking fee to cover inspection, processing, and repackaging costs. This fee is deducted from your refund amount. The restocking fee is waived if the return is due to a manufacturing defect or an error on our part.
Certain items are non-returnable, including opened software, downloadable products, and items marked as final sale. Products that have been assembled, modified, or show signs of use beyond initial inspection are not eligible for return. Please contact us if you have questions about your specific item.
